![]() The team are working very hard to answer these calls as efficiently as possible but please bear in mind that we receive hundreds of calls each day and that some of these calls can be complex and lengthy in nature. The telephone system has been set up to allow up to 15 patients to wait in the call queue. We aim to ensure that there are 5 or 6 receptionists across both sites answering calls throughout most of the day. We realise that the lines are still extremely busy. We have aligned our telephone system to ensure that the Victoria health centre has the same call queuing and recording functionalities as our Mapperley surgery. Please be aware the Practice telephone number for both sites is 01. Also, you can continue to book using the national bookings website or by calling 119. Please look out for targeted messages from the practice that we will send to those who are due a COVID vaccination. This is due to the fact that the vaccines cannot be stored on site for extended periods (unlike the flu vaccines). ![]() Demand for COVID vaccinations has dropped significantly and therefore we are only likely to provide vaccinations on an ad-hoc basis. Victoria and Mapperley continue to support the effort to provide COVID Vaccinations for our patients. We apologise for any inconvenience caused by this closure. Our phone lines will reopen at 8am on Wednesday 18th May. Please call 111 for medical advice or 999 in the event of a medical emergency. The Practice will be closed during the afternoon of Tuesday 26th July for staff training.
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